Privacy policy

With this statement, we pledge to protect the privacy of users, customers and visitors of our websites and the security of personal information provided to us through the web site.

This notice describes the type of information we can collect from you when you visit our website, explains how we use this information and the steps we take to protect them. The notice also describes the choices offered to you have regarding the collecting and the using of your information when visiting our website.

What information do we collect and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, registration form, shopping form, subscribe to the newsletter) and thereby give your privacy to the collection and use of your personal information for the purposes mentioned.

All personal data is used solely for the purposes for which they were collected and for which they were granted. Personal data processing privileges can be provided by persons over 16 years of age or older, while parents or custodians may benefit from a privilege of less than 16 people. Purchases can only be made by persons over 16 years of age or older.

We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose.

All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.

Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

Providing Information to Google Inc.

Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving our business via given feedback. Information is shared with Google on an anonymous basis.

To find out more about what information Google collects, how to use this information, and how to control information sent to Google, see the Google Privacy Policy partner page.

You can opt out of Google Analytics by installing the following plug-in to your browser:

Facebook pixel / conversion tracking

With your permission, our website uses Facebook's Pixel Conversion Tracking. In this way, we can track your movement when you click on Facebook ad and monitor the effectiveness of Facebook ads for the purposes of statistics and market research.

The data we collect is completely anonymous. Nevertheless, the collected information is stored and processed by Facebook (in accordance with their policy of using the data you can find on the following link: ).

Facebook Conversion Tracking allows Facebook and its partners to show you ads on and off the Facebook. A cookie will be stored on your computer for this purpose. (If you want to cancel your consent visit the link: )


Share data with our accountant for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

Types of personal data processed

Personal information collected on the basis of the contact form are: first name and last name and e-mail, and in addition if specified: address, city and postal code, telephone number, company.

The personal information collected on the basis of your application to the newsletter is: e-mail address.

Personal information collected on the basis of the registration form and the shopping form: country, name and surname, company name, email, address, flat floor etc., city and zip code, phone number.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system.

We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

Rights of the respondent:

We provide the conditions for you to decide on processing your personal information. First of all, we have the following rights:

Right to access

You have the right to request confirmation of whether we process your information and, if so, get access to that information.

In case we handle a larger amount of data pertaining to you, we may ask you to specify your request for delivery of specific data groups about you, for example, your order number.

Right to correct

In case you notice that inaccurate or incomplete data of your are processed, or you want to change them, you have the right to request correction of the same i.e. incomplete personal data.

In order to ensure that we always handle only accurate personal information about you, it is necessary that you inform us with any changes as soon as possible.

Right to Delete ("Right to be Forgotten")

Deleting personal data may be required, for example, if you have withdrawn your privacy to process your particular information when your personal data is processed illegally or when your data is no longer necessary for the purposes for which they were collected or processed in any way.

However, please be assured that we will not be able to delete your information if they are needed to comply with legal obligations, contractual obligations, and other legal grounds in the Privacy Policy.

Right to limit processing

You have the right to obtain a limit on the processing of your personal information, which may be requested, for example, if you have filed a complaint against the processing of data, doubt about the accuracy of the personal data processed or the lawfulness of their processing, but you do not want these data to be deleted or you still need it for other purposes.

Right to data portability

If the processing is based on your preference or is done for the purpose of executing the contract concluded with you, and is executed at the same time by automated means, you have the right to receive the personal information we have received from you.

If requested, we will transfer your personal data directly to the other processing manager if this is technically feasible.

Your right to file in a complaint

At any time, given your special situation, you are authorized to file a complaint about the processing of your personal information, which is why we will limit the processing of your personal information.

Also, we will disclose this information and stop processing unless we prove that there are reasoned and legitimate legal grounds for processing for processing.

In addition, you may at any time have the right to object to the processing of your personal information for purposes of direct marketing. After filing your complaint, your personal information will stop processing for this purpose.

Complains to the supervisory body

If you consider that the processing of your personal data is in contradiction with the General Data Protection Regulation, you have the right to file a complaint with the competent supervisory authority.

For the territory of the Republic of Croatia, the Supervisory Authority is the Personal Data Protection Agency with headquarters at: Martićeva ulica 14, 10000 Zagreb, Croatia, web: , tel: +385 1 4609 000.

Withdrawing your consent

If the processing of your personal information is based on your consent, you have the right to withdraw that information at any time, without any consequences.

Electronically to the following e-mail address:
via mail to the following address: Proteko d.o.o., Puškarićeva 18, 10 250 Zagreb

Remark - When applying for a request, the applicant's identification is required to protect you as the owner of the personal information.

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling and their accidental loss, destruction or damage.

When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers located in the EU.

We care about the safety of children and we feel that juveniles can not make a decision about using our products alone. We encourage parents to make decisions for them.

As individuals under 16 can not order to protect juveniles from unauthorized use of information society services.

Solving Misunderstanding or Additional Questions:

To resolve possible misunderstandings or simply to ask any additional questions, please use the phone number +385 1 5510 645 or e-mail address


For any additional questions you can contact us at:

Proteko d.o.o.
Puškarićeva 18, 10 250 Zagreb

Telefon: +385 1 5510 645